RMA Coordinator

Scarborough, ON, Canada

Full Time

Experienced

We are seeking a highly organized and detail-oriented RMA Coordinator to join our team. The ideal candidate will manage the return of defective or damaged products, ensuring efficient and accurate processing. This role requires strong project management skills, adherence to detailed processes, basic electronics testing abilities, warehouse operations knowledge, and team management experience. The RMA Coordinator will also coordinate with other divisions to ensure seamless workflow and customer satisfaction.

Key Responsibilities:

RMA Processing:

Oversee the entire RMA process from initiation to resolution, including logging, tracking, and closing RMAs.
Assign tasks, monitor performance, and provide guidance and support to team members.

Work with team members to ensuring products move quickly and correctly through the RMA process.

Inspect and document returned products accurately.

Project Coordination:

Manage RMA-related projects, ensuring timelines and objectives are met.
Collaborate with cross-functional teams to streamline processes and improve efficiency.
Maintain detailed records of project progress and provide regular reports to management.

Process Adherence:

Follow and enforce established RMA procedures and policies to ensure consistency and compliance.
Develop and refine processes to enhance efficiency and accuracy in the RMA workflow.
Train team members on RMA processes and best practices.

Basic Electronics Testing:

Perform basic testing on returned electronic products to identify faults and determine appropriate actions.
Document test results and communicate findings to relevant teams for further analysis or repair.

Warehouse Operations:

Supervise the receiving and shipping of returned products, ensuring proper documentation and handling.
Maintain a clean and organized work area within the warehouse.

Cross-Division Coordination:

Liaise with other divisions as needed to resolve issues and ensure smooth operations.
Collaborate with teams to address and resolve RMA-related issues.

Qualifications:

Proven experience as an RMA Coordinator, Project Manager, or similar role.
Strong organizational and project management skills.
Familiarity with basic electronics testing and troubleshooting.
Understanding of warehouse receiving and shipping processes.
Experience in managing and leading a team.
Excellent communication and interpersonal skills.
Proficiency in using inventory management and tracking systems.
Ability to follow detailed processes and procedures accurately.
Strong problem-solving skills and attention to detail.
Ability to work independently and as part of a team.

Preferred Qualifications:

Experience in the electronics or manufacturing industry.
Knowledge of quality control and assurance practices.

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Are you able to report to work, on-site, daily? Work location is in Scarborough, ON.*

Do you have experience in an RMA department? Please describe. What specific tasks did you handle?

If you do not have specific RMA experience, please talk about your experiences that you think would be transferrable.*

Do you have experience in project management or project coordination? Please provide details, including the types of projects you have managed.*

What steps do you take to ensure adherence to detailed processes and procedures?*

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a. Talk about your comfortability with electronics & technology.
b. If you have experience testing electronics, please share here.*

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This position pays $20/hour. Is this pay rate within the range you are looking for?*

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